Policies

We understand that sometimes life gets in the way. Yet cancellations can be very disruptive for both Customers and Service Providers and should be avoided, if possible. The closer a cancellation occurs to the booking date, the greater the impact on the Customer’s personal plans and the Service Provider’s business. This Cancellation and Refund Policy […]

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen Events beyond your control arise after a booking has been made and make it impracticable or illegal to deliver the service booked. This Policy only allows for cancellation of bookings subject to the Events described herein. Everything else is excluded. Where this Policy allows […]

Content is defined as text, media (such as video, audio and images, including photos, symbols and logos) and its metadata that is published (i) anywhere on the ZeroDegrees Platform or (ii) elsewhere, if it is referenced in Content published on our Platform, including clickable URLs within text or videos or audio where users are verbally directed […]

“Hate Speech” is defined as the public incitement to hatred or violence against individuals or groups on the basis of certain characteristics, including race, ethnicity, nationality, descent, religion, marital status, sex/gender, gender identity, sexual orientation, age, familial status, disability or serious disease. We are aware that an abusive environment may negatively impact our Members and […]

ZeroDegrees is committed to promoting the health and well-being of people of all backgrounds. Our Members bring to our community an incredible diversity of backgrounds, customs and beliefs. By connecting people from different backgrounds, ZeroDegrees nurtures greater understanding and appreciation for the common characteristics shared by all human beings. To that end, all Service Providers […]

The ZeroDegrees Platform relies on honesty, transparency and trust. Reviews are a great way for Customers to give constructive feedback to Service Providers and help them understand whether their Service needs improving, by steering them in the right direction, or whether they are already providing an excellent Service to their Customers. They also help prospective […]

Misinformation is false, inaccurate or out-of-context Content that is presented as fact and is shared without harmful intent although the effects may cause harm to public health and safety. Disinformation is false, inaccurate or out-of-context Content that is misleading and malicious and is shared with a deliberate intention to deceive or to secure economic or […]

At ZeroDegrees, we feel a deep responsibility to serve all users of our Platform, including our Customers and Service Providers. We have worked hard to ensure that we provide you with the highest quality of service, and our brand represents those efforts. By protecting our brand, we make sure that neither our Members nor anyone […]

“Media” published on the ZeroDegrees Platform refers to video, audio and images, including photos, symbols and logos that are added to listings, articles, recipes, profiles and groups. It is your responsibility to ensure that you have the right to publish the media you submit to the ZeroDegrees Platform and that you are abiding by all […]