Terms of Service

Learn more about our terms and conditions that govern your right to use the ZeroDegrees Platform and the provision of our services

Thank you for using ZeroDegrees!

These Terms of Service (“Terms”) are a binding legal Agreement between you and ZeroDegrees that govern your right to use the website and other offerings from ZeroDegrees (collectively, the “ZeroDegrees Platform”). When used in these Terms, “ZeroDegrees,” “we,” “us,” or “our” refers to ZeroDegrees of Separation Health, Unipessoal Ltd.

We maintain other terms and policies that supplement these Terms such as our Privacy Policy, which describes our collection and use of personal data, and our Payment Terms of Service (“Payment Terms”) which govern any payment services provided to Members by ZeroDegrees. By using any of our services, you are agreeing to these Terms of Service and all our other terms and policies (collectively, “ZeroDegrees Terms”).

1. Overview

The ZeroDegrees Platform is an online marketplace for health and well-being services that enables users to publish, search, and book services, among other offerings. Upon registering for a ZeroDegrees account, each user (“Member”) is automatically assigned a basic “Profile” page. This profile page may or may not be visible to other Members on the Members directory, according to the user’s visibility settings. Members who subscribe to one of our plans are “Service Providers” and may publish a more elaborate and differentiated “Profile Listing”. Service Providers can be independent “Professionals” or “Organisations” and may additionally list their “Services”, by publishing a “Service Listing” which may take the form of “Appointments”, “Activities”, “Trips”, or “Events”. Members that schedule a Service on the ZeroDegrees platform are “Customers”. Service Providers can choose between three types of scheduling for each of their Services: (i) “Bookings”, where Customers pay upfront through the ZeroDegrees Platform, and (ii) “Reservations”, where Customers pay the Service Provider in-person at the time of Service delivery, and (iii) “External Bookings”, where Customers are redirected to an external website owned by the Service Provider to proceed with the booking. Members can search for Services and check their availability, location and price. For each Booking that a Customer makes, the Service Provider receives a ”Payout” 24 hours after the booking ends, to which we deduct our “Booking Fee”. Organisations may additionally publish Professional listings for their “Team Members” and certain Organisations may also publish “Research Studies” listings, depending on their subscription plan and organisation type. Service Providers may publish “Articles” and, according to their subscription plan, may also publish “Coupons” to offer Customers a discount on their Services. All Listings are searchable on the “Explore” page and are accessible and visible by both registered and unregistered users of the ZeroDegrees Platform. All Members may additionally publish “Recipes”, create public or private “Groups” and mention or post on other Member’s profile pages. All publishable activity on the ZeroDegrees Platform is gathered in the “Community” activity page. The Members and Groups directories as well as the Community and Member Profile pages can only be accessed by Members.

2. Searching on the ZeroDegrees Platform

2.1 Searching. In the Explore page, you can search for Appointments, Activities, Events and Trips. You can also search for Volunteering opportunities, Research Studies, Probiotics, Recipes and Articles in dedicated search pages. Search results can be refined using filters such as category, proximity to the desired location, amenities, features, date and time, duration and price range. Search results may be ordered by criteria such as price, rating, popularity and distance.

2.2 Search Ranking. The ranking of Listings in search results depends on a variety of factors which may include rating, verified status, popularity, cancellation rate, flexibility of cancellation policy, refund rate, featured listing status, etc.

3. Subscriptions

3.1 Plans, Duration and Price. ZeroDegrees offers different subscription plans according to the type of Service Provider. Niagara, Victoria and Iguazu plans are aimed at independent Professionals whereas Danube, Mississippi and Nile plans are aimed at Organisations. Entities that have more than one business location (Corporations) should contact us for a custom solution to their needs. Each subscription plan offers different listing and business features. In the case of Organisations, each subscription plan additionally offers a different number of Team Member Listings that can be published. Subscription plans can either have a monthly or yearly duration period. Some subscription plans may also include a certain number of Reservations. Once the Reservations limit for that subscription plan is reached, no further Reservations will be permitted across all Service Listings that have opted for this type of scheduling, unless an add-on is purchased (see 3.2 of these Terms for more information). Cancelled Reservations do not count towards your allowed number of reservations in that subscription period. When you subscribe to one of our plans, you are expressly requesting that we start providing you with the services contemplated in that plan and you authorize us to collect payment by charging the payment method (i) associated with your ZeroDegrees account or (ii) provided at checkout. Details for all currently available subscription plans, duration and price are stated in our pricing plans. To find out which plan you are subscribed to, the price and the next payment date, login to your ZeroDegrees account and go to Subscriptions if you have a Niagara or Danube plan, otherwise, go to your Dashboard.

3.2 Add-ons. By purchasing one of our Reservations add-ons, you are increasing your Reservations allowance so that Customers can continue to schedule your Services. Reservation add-ons are valid until their allowance is reached or for 30 days after purchase, whichever is reached first. After this period any unspent Reservations allowance will expiry, and a new add-on must be purchased, if so needed. Whenever an active subscription has unspent Reservations allowance and a valid add-on exists, the subscription’s allowance will be used first upon the customer’s scheduling of a service. Reservation add-ons can only be purchased by subscribers of our Victoria, Iguazu, Mississippi and Nile plans.

3.3 Responsibilities. By subscribing to one of our plans, ZeroDegrees offers you the right to use the ZeroDegrees Platform to share your Listing with our vibrant community. As a Service Provider, you are responsible for (i) understanding and complying with all local laws, rules and regulations that apply to the services you provide, including Health and Safety regulations and Public Health Directives, (ii) obtaining any required licenses, permits, or registrations prior to providing services, and (iii) ensuring that your Listings will not breach any contract you may have with any third party. As a Service Provider, you agree to comply with these Terms and our other Terms and Policies when you submit a Listing on the ZeroDegrees Platform.

3.4 Eligibility. We reserve the right to accept or refuse your subscription to any of our plans, to the extent permitted by applicable law. Certain organisations are not eligible to subscribe to any of our plans, including (i) intermediaries such as travel agencies or brokers, (ii) fraternities or sororities, (iii) mutual benefit, political or lobbying organisations, and (iv) religious or belief organizations, except where the services offered are non-sectarian and open to all faiths. Additionally, organizations that discriminate or have exclusionary practices based on gender, sexual orientation, or other issues of diversity, are not eligible to subscribe to any of our plans, even if these practices are permitted by local laws.

3.5 Free Trial. We offer Service Providers a six-month free trial subscription to our Niagara, Victoria, Danube and Mississippi plans. Trial Members may withdraw at any time within the six-month free trial period by logging in to their ZeroDegrees account and cancelling their subscription. If you do not withdraw within the six-month trial period, your subscription to our services will automatically continue into a paid subscription mode.

3.6 Renewal and Recurring Payments. Your subscription will automatically renew at the end of your subscription plan’s duration period. A recurring payment will be automatically charged using your preferred payment method. We will automatically retry any failed recurring payment multiple times and email you to request you to complete payment. If your preferred payment method becomes invalid during your subscription period, or if the charge is refused for any other reason outside our control, you authorize us to use any other payment method you have added to your ZeroDegrees account. If all your payment methods on file are declined, you must provide us with a new eligible payment method within 30 days, otherwise your subscription will automatically expire and shall be subject to the actions detailed in 3.9.

3.7 Early Renewal. You may at any time manually make an early renewal of your subscription. By manually renewing your subscription you may use your Zedos balance to offset the total due. To make an early renewal, login to your ZeroDegrees account, then go to your subscription page and click on Renew Now. You will be redirected to the checkout process to complete the renewal.

3.8 Cancellation. You may cancel your subscription at any time by logging into your ZeroDegrees account and adjusting your subscription settings. You must cancel your subscription before the next payment date, otherwise it will be automatically renewed and a new payment will be collected. Your subscription will automatically expire at the end of the prepaid term and therefore no prorated refund shall be issued.

3.9 Expiration. When a subscription expires, the following actions shall apply: (i) your Listings will automatically expire and will no longer be publicly visible, (ii) customers will not be able to schedule your services, (iii) your progression in the Booking Fee tiers will be reset back to the highest fee rate, (iv) your Zellers and Zales points will be reset to zero, (v) your Seller and Sales ranks will be reset to the lowest rank, and (vi) the URLs of your Listings may be forfeited.

3.10 Refund. ZeroDegrees subscription plans are non-refundable except as expressly set forth in Section 17.5 of these Terms.

3.11 Re-subscription. You may re-subscribe to your cancelled subscription within one month of it having been cancelled. After that time, your Listings, Articles and Recipes as well as any reviews received from other Members may be deleted from our servers.

3.12 Upgrading or Downgrading. You may at any time upgrade or downgrade your subscription plan. If you are an independent Professional you may switch to any Niagara, Victoria or Iguazu subscription plan and if you are an Organisation you may switch to any Danube, Mississippi or Nile subscription plan. If you are upgrading your subscription, your recurring payment will be prorated. To upgrade or downgrade your subscription plan, log into your ZeroDegrees account, then go to your Subscription, click on Upgrade and choose the subscription plan you want to switch to. You will be redirected to checkout to complete the process.

3.13 Price Changes. We reserve the right to change the price of our subscription plans to respond to market fluctuations. Any increase in the price of a subscription plan will not apply before the end of your prepaid term.

3.14 Dashboard. Service Providers that subscribe to one of our Victoria, Iguazu, Mississippi or Nile plans have access to the Dashboard. The Dashboard contains graphical information about the business such as gross sales, net sales and refunds, relative performance of each service, gross and net sales growth, average revenue per customer growth and customer churn rate, for a chosen period. You can also view a 12-month sales forecast and your cumulative sales for the duration of your subscription. The term sales volume refers to the sum of Booking Totals for bookings that have occurred in a given period of time. The term Gross Sales refers to the sales volume for all Bookings minus the sales volume for Bookings that were cancelled. The term Net Sales refers to Gross Sales minus the sales volume for Bookings that were refunded.

3.15 Access to Data. Service Providers that publish Listings, Articles or Recipes have access to data in their ZeroDegrees account which is either provided by themselves or generated through the use of the ZeroDegrees Platform, such as aggregated information about listing viewings. Service Providers have additional access to Customers’ data which is necessary for the delivery of their Services. Our Privacy Policy sets out the categories of data we collect, how we use, process, disclose and retain it, and how you can access it and exercise your data rights.

4. Scheduling Services

4.1 Scheduling Services. You must register for an account with ZeroDegrees to schedule a Service. Service Providers may not schedule Services from other Service Providers who offer competing Services in the same listed categories.

4.2 Type of Scheduling. When a Service Provider submits a listing, they can choose the type of scheduling that is more suitable for that particular service: Booking, Reservation or External Booking. Once the type of scheduling is chosen, it is locked and can no longer be changed. Customers can then filter by type of scheduling on search results so they can find the best match for their needs. See Sections 4.3, 4.4 and 4.5 below for more details on Bookings, Reservations and External Bookings, respectively.

4.3 Bookings. When a Customer makes a Booking, they are agreeing to pay all charges, including the Service price and any applicable taxes (collectively, “Booking Total”), upfront through the ZeroDegrees Platform. When a booking is confirmed, a contract for the provision of Services is formed directly between the Customer and the Service Provider and entitles the Customer to participate in, attend, or use that Service at the specified location, date and time. No further charges on or off platform shall apply to the booking. You will accrue Zedos points when you make a Booking. Bookings are subject to the listing’s cancellation policy, our Cancellation and Refund Policy, our Extenuating Circumstances Policy and our Payment Terms of Service. Customers may leave an honest and constructive review that respects our Review Policy and accrue Zcorers points. Bookings may be added to a Member’s wishlist for gifting by another Member.

4.4 Reservations. When a Customer makes a Reservation, they are agreeing to pay the Booking Total directly to the Service Provider, in-person and at the time of Service delivery. If you receive an off-platform payment request or booking offer prior to the date and time of your reservation, it is most likely fraudulent, and you should report it to us immediately. A Reservation serves only as an indication of intent and no contract for the provision of Services is formed between Customer and Service Provider and therefore (i) Customers are not protected against double-bookings or over-booking, and (ii) Service Providers are not protected against no-shows. Reservations can be cancelled by either party at any time and without the application of any penalties. Customers will not able to leave a review for that Service, nor accrue any points, including Zcorers and Zedos. Reservations may not be added to a Member’s Wishlist. A scheduled service where the Customer incurs no charges, i.e. a service whose price is zero or that is fully discounted via Service Provider’s coupons is automatically classified as a Reservation.

4.5 External Bookings. When a Customer makes an External Booking, they are redirected to an external website owned by the Service Provider to proceed with the booking. This booking is done directly with the Service Provider using the booking and payment system provided on their website. Services with this type of scheduling are merely listed on our platform and ZeroDegrees is not a party to this off-platform transaction. You should therefore check with the Service Provider the cancellation and refund policy that applies to that service.

4.6 Customers’ Personal Information. When you schedule a Service or submit a refund request, certain information is shared with the Service Provider, including your profile page URL and full name. Your phone number is made available to the Service Provider 2 hours before the start of the service up until the service is scheduled to end and this is so Service Providers can provide you with an update in case something unexpected happens. Service Providers do not have access to your email address, billing address nor payment information.

4.7 Booking for a Third Party. You may make a booking for a third party such as when you gift a Service to another Member on a Member’s wishlist or when a parent books a service for a minor. Third parties may or may not be a Member of our Platform. You acknowledge that (i) you have made the booking recipient(s) aware of our Terms and Policies and (ii) they have agreed to comply with our Terms and Policies.

4.8 Checkout. You have only 10 minutes to complete your purchase. After that, the service will be removed from your cart and freed up for scheduling by other Customers. You can still schedule the service on the date and time you had selected by re-starting the booking process, provided the time slot has not been booked by another Customer in the meantime. This time restriction applies only to schedulable services, i.e. the purchase of gift cards and subscriptions is not subject to a time restriction.

5. Listings

5.1 Requirements. When a Listing is published, it is reviewed based on criteria defined in our Content Policy, Non-discrimination Policy, Hate Speech Policy and Media Policy and it must continue upholding those standards to remain on the ZeroDegrees Platform. If a Listing does not meet these requirements, it may be suspended or removed from our Platform and the associated account may be terminated.

5.2 Service Listings. Services must be listed as Appointments, Activities, Events or Trips (see sections 5.3, 5.4, 5.5, 5.6 of these Terms, respectively) and must be provided in-person by a health or well-being professional. Services must belong to one of the categories specified in our Platform. Additionally, certain types of services are not allowed on the ZeroDegrees Platform, including (i) provision or rental of goods such as vehicles, equipment, venues or personal items, (ii) childcare services such as babysitting or day-care centre, and (iii) transportation services, such as delivery, moving, rideshare, chauffeur or taxi services. If you are interested in publishing a service listing but cannot find the relevant category in our Platform, please contact us.

5.3 Appointments. Appointments are suitable for Services with a private nature, delivered on a one-on-one basis or to a small-sized group by allowing the Customer to bring Additional Persons of their choosing (at an added cost if so desired). Appointments are therefore inherently not part of the Social pillar of well-being.

5.4 Activities. Activities are suitable for Services with a public nature, delivered to a small- or medium-sized group and that repeat at regular intervals on a specific day(s) of the week (e.g. every Monday, every Thursday, etc.).

5.5 Events. Events are suitable for Services with a public nature, delivered to a small-, medium- or large-sized group and that occur only once in a year on a particular date.

5.6 Trips. Trips are suitable for Services with a public nature, delivered to a small- or medium-sized group, that repeat at regular intervals on a specific day of the week (e.g. every Monday, every Thursday, etc.), and that involve travelling to a specific destination with the group.

5.7 Research Studies. Research Studies may only be published by certain types of Organisations such as Associations, Charities, Clinics, Foundations, Hospitals, Institutes, Patient Associations, Medical Centres, Research Centres, Universities, University Hospitals and University Medical Centres which have a subscription to a Mississippi or Nile plan.

5.8 Probiotics/Leaveners/Starters. Probiotics may be published by all Members, except Organisations, and must be donations. Where postage is involved, Members may make arrangements off-platform to cover the postage costs. Members may only publish one listing for each type of probiotics category.

5.9 Articles. Articles must be original and may only be published by Service Providers.

5.10 Recipes. Recipes must be original and may be published by all Members. Recipes cannot be a duplicate or a variation of a recipe already published by another Member on our Platform.

5.11 Intensity level. Depending on the category, each Service may be classified by an intensity level that is pre-selected by the Service Provider. The intensity level is intended to provide customers with an estimation of the expected intensity of the activities taking place during the service:

• Light: Activities that may involve sitting, standing, or walking for short periods of time such as easy hikes and wildlife tours.
• Moderate: Activities that may involve 3+ hours of physical activity such as longer hikes, biking, kayaking, snorkelling and horse rides.
• Strenuous: Activities that may involve 6+ hours (entire day) of challenging physical activity, where strong currents, higher altitudes, steep ascents/descents, and rougher terrain or water may be present, and past experience may be recommended such as long hikes, bike rides, and kayaking.
• Extreme: Activities that may involve 8+ hours (entire day) of highly challenging physical activity, where strong currents, higher altitudes, steep ascents/descents, and rougher terrain or water may be present, and prior experience or related training is strongly advised such as strenuous hiking, biking over uneven terrain, intense rock climbing and kayaking.

5.12 Liability Insurance. Liability insurance is mandatory when publishing a Service Listing on the ZeroDegrees Platform that belongs to any of the following categories: paragliding, hang gliding, acro paragliding, skydiving, wingsuit base jumping, rafting, cavern diving, cave diving, canyoning, flyboard, kitesurfing, rock climbing, cliff climbing, ice climbing, rappelling, zip lining, bungee jumping, potholing, survival training, and trekking. You agree (i) to obtain and maintain liability insurance that covers Service Listings that belong to these aforementioned categories and (ii) to upload a copy of such insurance policy in your Profile Listing. Listings belonging to the aforementioned categories that do not have valid liability insurance will be suspended from our Platform. We suggest you carefully review the terms and conditions of your insurance policy, such as coverage details and exclusions. In the event that ZeroDegrees has obtained its own liability insurance that covers your Services, your insurance will be the primary source of coverage and our insurance will operate as excess or secondary insurance for any amounts exceeding your coverage where applicable. Our procurement of such secondary insurance coverage does not relieve you of your obligation to obtain liability insurance.

5.13 Identity. Professionals must provide a valid government-issued form of identity (ID) where the name and photo on the document or card matches the name and photo provided on the professional’s profile. All information submitted to our Platform must be true and accurate. Damaged, expired, falsified or doctored, IDs lacking basic identification information, or those considered temporary IDs are not accepted. When the ID expires, all service listings provided by the professional will also expire.

5.14 Professional Credential. Professionals providing services in the following categories must submit a valid professional credential: dentistry, dermatology, endocrinology, gastroenterology, geriatrics, immunology, internal medicine, medical genetics, neurology, nursing, occupational therapy, ophthalmology, optometry, orthopaedics, paediatrics, pharmacy, physiotherapy, podiatry, psychiatry, speech therapy, acupuncture, chiropractice, homeopathy, naturopathy, osteopathy, phytotherapy, traditional Chinese medicine, psychology, psychotherapy, nutrition and personal training. Listings submitted for these categories will not be published until a valid professional credential is submitted and approved by ZeroDegrees.

5.15 Distribution Channels. ZeroDegrees operates an affiliate program through which Listings may be featured on third party websites, such as those for online travel sites, media outlets, loyalty programs, and search aggregators. Listings may also appear in advertisements for ZeroDegrees published on third party websites from time to time.

6. Verified Badge

6.1 Verified Badge. A Verified Badge is assigned to Service Providers that have (i) verified their Business Address and submitted (ii) a valid liability insurance policy, (iii) a valid form of Identity, (iv) valid certificates for all listed educational degrees, and (v) a valid professional credential, where applicable (see section 5.14 of these Terms for more information). Organisations must submit (iii), (iv) and (v) above for each of their Team Members. When all these requirements are met, a Verified Badge is assigned to all listings published by that Service Provider.

6.2 Expiration. The Verified Badge will be removed when e.g. an insurance policy expires, a professional credential (where required) expires, the Business Address changes, an Organisation adds a new Team Member but does not submit their degree certificates, etc.

7. Customer Responsibilities

7.1 Prior to Scheduling. Before scheduling a Service, you are responsible for (i) ensuring the Service meets your needs and expectations by carefully examining the Listing’s page, including photos and reviews, (ii) reading and understanding all requirements and policies, including the cancellation policy identified in the Listing, and (iii) confirming that you, and anyone included as an Additional Customer, or a third-party you are booking for or on behalf of, meet the requirements specified in the Listing, such as minimum age, skill level, fitness level, etc.

7.2 Attending the Service. You are responsible for (i) your own acts and omissions and the acts and omissions of anyone included as an Additional Customer, (ii) being on time for the scheduled Service, (iii) being considerate and polite to the Service Provider and other Customers attending the Service (if any), and (iv) informing the Service Provider of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Service.

7.3 Minors. If you (i) are scheduling a Service for a minor, (ii) include a minor as an Additional Customer, or (iii) bring a minor to a Service, you must be legally authorized to act on behalf of the minor. Additionally, you are solely responsible for the supervision of the minor, except where the Service is intended for minors.

8. Service Provider Responsibilities

8.1 Providing Services. In addition to the responsibilities listed in Section 3.3, as a Service Provider, you are also responsible for (i) your own acts and omissions as well as the acts and omissions of anyone you allow to attend the Services you provide, (ii) establishing rules and requirements for attending your Services, such as the minimum age, required skills or level of fitness, (iii) fully educating and informing Customers about any risks inherent or incidental to attending the Service, and (iv) informing Customers about anything else they may need to know or have to safely participate in the Service, such as clothing, personal equipment, special certifications, licenses, etc.

8.2 Contracting with Customers. When you receive a Booking through the ZeroDegrees Platform, you are entering into a contract directly with the Customer, and you are responsible for delivering the Service at the price and under the terms and conditions specified in your Listing at the time of booking. You are also agreeing to pay all applicable taxes to the tax authority and pay us our Booking Fee. We will deduct the Booking Fee amount you owe from your Payout. Any terms or conditions that you include in any supplement contract with Customers must be: (i) consistent with these Terms and our other Terms and Policies, and (ii) prominently disclosed in your Listing’s requirements.

8.3 Calendar Availability. You are responsible for keeping your calendar availability up-to-date and accurate at all times, so as to prevent double-booking situations with other booking systems you may be using. Failure to provide a booked service due to double-booking will result in a full refund of the Customer and a cancellation fee of 10% charged to the Service Provider.

8.4 Service Price. You are responsible for setting the price for your services. The price shown on the Service Listing must be the price charged to the Customer, regardless of whether they are making a booking or a reservation, and no additional payment can be requested. The payment of reservations is made in-person, directly to the Service Provider, and at the time of Service delivery.

8.5 Equipment. You are responsible for providing all equipment, including supplies, vehicles, venues and other materials (“Equipment“) necessary to deliver your Service. You are solely responsible for ensuring that the Equipment used in your Service is in good working condition and conforms to all laws pertaining to safety, equipment, inspection, and operational capability. Except as otherwise required by law, you assume all risk of damage or loss to your Equipment.

8.6 Licenses and Certifications. Service Providers offering services that pose a heightened safety risk or that require special skills must attest to having the appropriate licenses and/or skills certification(s), current first aid and CPR training, and/or access to medical services relevant to the activity they are offering. We work with a third-party vendor to check licenses and/or certifications for the activity.

8.7 Professional Delivering the Service. You must provide Services in person and you may not allow a third party to provide Services on your behalf. If you are an Organisation, a Service may only be provided by one of your Team Members, for whom you will have submitted a Professional Listing. Reviews are in respect to a Service delivered by a particular Professional and therefore the Service booked must be delivered by that Professional.

8.8 Language. You must be fluent in the language you have chosen to provide your services in.

8.9 Honouring Bookings. You are responsible for honouring the commitment to deliver booked Services to the best of your abilities, including honouring the booking start time. Cancellations greatly inconvenience Customers, and the closer a cancellation occurs to the booking date, the greater the impact on the Customer’s personal plans. Service Providers should not cancel Bookings except where a valid extenuating circumstance applies, such as a safety concern or dangerous weather conditions. Cancellation penalties apply to Service Providers who cancel Bookings without an extenuating circumstance (see section 11.1 of these Terms for more information).

8.10 High Quality of Service. You must demonstrate professionalism, hospitability and expertise and maintain a consistently high level of quality across all your Services. Listings with a low average review rating (1-3 stars) or a refund rate greater than 20% may be suspended and/or removed from the ZeroDegrees Platform.

8.11 Customers’ Personal Information. You are responsible for complying with applicable data privacy laws when handling and using Customers’ Personal Information. Customers’ information should only be used as strictly necessary to manage and deliver the Services scheduled via the ZeroDegrees Platform. You may not ask Customers for their government ID or contact information such as email address, mailing address, or any other communication channels, except where required to comply with applicable local laws. In such instances, Service Providers must detail and justify this requirement in the Listing’s requirements, so Customers understand this additional step is mandatory prior to scheduling the Service. Selling, sharing, or using Customers’ contact information for marketing communications or signing Customers up for contact lists or any other purpose is a violation of these Terms.

8.12 Team Member’s Personal Information. Organisations publishing Profiles for their Team Members acknowledge that when providing someone else’s personal information, they: (i) are doing so in compliance with applicable law, (ii) are authorized to do so, and (iii) authorize us to process that information according to our Privacy Policy.

8.13 Independence of Service Providers. Your relationship with ZeroDegrees is that of an independent individual or legal entity and not that of an employee, agent, joint venture or partner of ZeroDegrees, except where ZeroDegrees acts as a limited payment collection agent as described in our Payments Terms. ZeroDegrees does not direct or control the Services you offer and you understand that you have complete discretion to set the availability, price and requirements for the Services you provide.

8.14 Exclusivity. Activities, Events or Trips you have listed on the ZeroDegrees Platform may not be bookable or reserved anywhere else. Customers that have booked or reserved Services via the ZeroDegrees Platform have the assurance that all people attending those Services have agreed to abide by our Terms and Policies.

9. Taxes

9.1 Service Provider Taxes. As a Service Provider, you are responsible for determining and fulfilling your obligations to collect and include in your price any applicable direct or indirect taxes, including VAT, Income Tax or any other taxes (“Taxes“) in compliance with applicable laws. You are responsible for determining the tax category that applies to the services you provide, if any. You are equally responsible for reporting, submitting, remitting and paying all taxes related to your bookings and reservations to the relevant tax authorities. We encourage you to consult a tax advisor in your jurisdiction or the local tax authorities if you need assistance assessing which Taxes are applicable to the services you provide.

9.2 Service Provider Tax Information. In certain jurisdictions, Tax regulations may require that we report Tax information about you. You agree that ZeroDegrees may issue on your behalf invoices or similar Taxes documentation for the Services you provide to facilitate accurate tax reporting. You agree that ZeroDegrees may disclose data and other information related to transactions and Taxes to the relevant tax authority, including, but not limited to, your name, billing address, applicable business and tax ID numbers, Booking Fees, gross earnings, Payout amounts, booking dates, and transaction dates.

10. Booking Fees

10.1 Booking Fees. ZeroDegrees charges a Booking Fee when Customers make a Booking. The Booking Fee is charged to the Service Provider and is automatically deducted from the Payout for that Booking. Booking Fees apply only to Bookings (reservations are exempt). The Booking Fee charged covers business activities such as the processing of payment from the Customer, sending of Payout to the Service Provider, customer reviews, cancellations and refunds and other operational activities. Booking fees are non-refundable, except as otherwise provided on the ZeroDegrees Terms. The Booking Fee is structured in tiers according to the Service Provider’s net sales volume during their ongoing subscription to one of our plans. Net sales volume is defined as the sum of Booking Totals of all completed Bookings to which the sum of all refunded Booking Totals has been deducted. Booking Fee tiers are as follows:

• Seed (net sales volume up to €5,000): 18% + €0.25
• Sprout (net sales volume up to €25,000): 17% + €0.25
• Maturity (net sales volume up to €50,000): 16% + €0.25
• Harvest (net sales volume over €50,000): 15% + €0.25

However, in order to progress into each of the Booking Fee tiers above, Service Providers must additionally meet the following quality of service standards:

• a cancellation rate (denial of service) of up to 10% of all bookings received,
• a refund rate of up to 5% of all completed bookings,
• a positive rating, where at least 90% of all ratings are 4 stars or higher.

10.2 Tax on Booking Fees. ZeroDegrees is required to apply tax on its Booking Fees in countries that tax electronically supplied services. The values shown in Section 10.1 are inclusive of tax.

10.3 Changes to Booking Fees. We reserve the right to change our Booking Fees at any time, and will provide Service Providers with prior notice of any changes before they become effective. Any changes will not affect bookings made prior to the effective date of the change.

11. Cancellations, Rescheduling and Refunds

11.1 Cancelling a Booking or Reservation. Customers may cancel bookings within the cancellation window permitted by the Listing’s cancellation policy and will automatically receive a refund. Reservations can be cancelled anytime up until the scheduled start of the Service. The refund amount received will depend on the type of refund chosen by the Customer and may include a Cancellation Fee. If a Service Provider cancels a booking, the Customer will automatically receive a full refund and the Service Provider may be charged a Cancellation Fee of 10% of the Booking Total which will be deducted from an upcoming Payout. Service Providers do not receive a Payout for a cancelled booking. Cancellations by customers outside the cancellation window are not permitted except where Extenuating Circumstances apply. As a Service Provider, you agree that our Cancellation and Refund Policy, Extenuating Circumstances Policy, and these Terms pre-empt the cancellation policy you set in your Service Listings. Please review our Cancellation and Refund Policy for more information.

11.2 Rescheduling. Rescheduling is only available for Appointments. All communication between the Customer and the Service Provider when rescheduling a Booking must be made via the ZeroDegrees Platform Messaging system. Service Providers and Customers are responsible for any booking modifications they agree to make. Please review our Cancellation and Refund Policy for more information.

11.3 Refunding a Booking. Customers are entitled to a refund whenever they have experienced a Booking Issue as defined in our Cancellation and Refund Policy. The Customer should submit a refund request to the Service Provider no later than 24 hours after the Booking has ended. The Service Provider should review the request within a maximum of 72 hours of having received the email notification. If the Service Provider agrees with the Customer’s reason for a request, they can issue a refund in the amount solicited by the Customer, otherwise they can reject the request, in which case, the Customer’s Refund Request is escalated and our team is automatically notified in order to mediate an agreement. We aim to attend to refund request escalations within 72 hours of having been notified. When the Customer submits a refund request, the Service Provider’s Payout for that Booking is halted until a refund decision is made. If the Service Provider does not reply to the Customer’s request within 72 hours of having received the notification, the Customer will be automatically refunded in the amount they have solicited. The Service Provider may be charged a refund penalty fee of 15% of the Booking Total which will be deducted from an upcoming Payout. Customers and Service Providers may appeal a decision by ZeroDegrees by contacting our customer service. Once a booking has been refunded it cannot be refunded again, so no further refund requests shall be granted. Please review our Cancellation and Refund Policy for more information.

12. Reviews

Customers will have an opportunity to review the Service they booked after the Booking has ended and Service Providers will have an opportunity to respond to that review. Reviews can only be left by registered Members who have made a Booking of a Service. Reservations cannot be reviewed. Reviews must be accurate, relevant, unbiased and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy, Hate Speech Policy, and Non-Discrimination Policy. Please read our Review Policy for more information.

13. Accounts

13.1 Term. The Agreement between you and ZeroDegrees reflected by these Terms is effective when you register for a ZeroDegrees account and remains in effect until either you or we terminate the Agreement in accordance with these Terms.

13.2 Registration. You must register an account to access and use many features of the ZeroDegrees Platform. Legal entities, partnerships and natural persons who are 18 years or older may register for an account. Your account with ZeroDegrees must be authentic and you, as an individual, may not register more than one account. You will be required to take an additional step to confirm ownership of your email address, by going to your email account and clicking on the verification link of the email we automatically send upon registration. Accounts not verified within 24 hours will be deleted.

13.3 Account Information. You must provide authentic, accurate, current, and complete information during registration and keep your payment and personal information accurate and up-to-date. As a Service Provider, you must (i) provide your business address details and keep them accurate and up to date, and (ii) provide information, photos and documents that match either your person’s identity (if you are an independent Professional) or the legal entity you represent (if you are an Organisation). If you are a Service Provider with a Subscription to one of our Victoria, Iguazu, Mississippi or Nile plans, you must provide your Stripe account information to receive Payout for your Bookings.

13.4 Security. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify ZeroDegrees if you suspect that your credentials have been lost, stolen, or if your account is otherwise compromised.

13.5 Liability. You are responsible and liable for activities conducted through your ZeroDegrees Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized access to your account or loss of your credentials).

13.6 Verification. If you are a Service Provider, we may but have no obligation to, as permitted by applicable law, (i) ask you to provide a form of government identification, such as national identity card, driver’s license, passport or other forms of identification, (ii) ask you to provide your business address or other information, (iii) undertake checks designed to help verify your business address or identity, (iv) request reports from or screen you against third-party databases or other sources, (v) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents, and (vi) require you to take additional steps to confirm ownership of your email address, Payment Method(s) or Payout Method(s). We reserve the right to terminate or suspend your access to the ZeroDegrees Platform in the event we are unable to obtain or verify any of this information.

13.7 Warranties. You represent and warrant that you are not a person or entity barred from using the ZeroDegrees Platform under the laws of your place of residence, or any other applicable jurisdiction and that you are not listed on the European Union Consolidated List, the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Department of Commerce’s Denied Persons List or Entity List, UK Sanctions List and HM Treasury Department Consolidated List, or the United Nations Consolidated List.

13.8 No transfer. You may not transfer your account to someone else, including any subscription plans you may have.

14. Communication

14.1 Communicate through ZeroDegrees. ZeroDegrees offers Customers and Service Providers the possibility to communicate with each other through our Platform’s messaging system. Messages may be exchanged solely in respect to services listed on the ZeroDegrees Platform, such as for example when a Customer requires additional information about the Service which is not mentioned on the listing or additional information about the Provider’s qualifications or liability insurance coverage. By using our Messaging system, Customers can interact with Service Providers without ever revealing their contact information. Customers are at greater risk of fraud and other security issues, such as phishing, when communicating off our messaging system. Please check our Anti-Phishing Guidelines for more information. You must not use our messaging system to send marketing, commercial or any other type of spam messages to Members of our Platform.

14.2 Communicate with ZeroDegrees. ZeroDegrees offers Members the possibility to communicate with us through our messaging system. If you have any questions or need support please contact us. When communicating with ZeroDegrees or one of our representatives, (i) you will be required to take specific steps to authenticate your identity if you are contacting us regarding an account-specific issue, and (ii) you may not use abusive language, manipulative tactics, or make violent or non-violent threats.

14.3 Marketing Emails. You may subscribe to our Newsletter, Wishlist and Promotions programs and receive marketing emails specific to the program(s) to which you have subscribed. You can subscribe or unsubscribe from our marketing emails by going to marketing preferences in your account settings. Please note that you will not be able to take advantage of promotions that Service Providers may offer on services you have added to your Wishlists if you disable Wishlist marketing emails.

14.4 Administrative Communication. Unless specified otherwise, any administrative communications to Members, including notices, permitted or required under this agreement, will be given in writing by ZeroDegrees via email to the email address associated with your ZeroDegrees account. The date of receipt will be deemed the date in which ZeroDegrees sends the email. Unsubscribing from marketing emails, pursuant to Section 14.3 above, will not affect the receipt of administrative emails. If you wish to stop all communication from ZeroDegrees, including our administrative emails, you must terminate your account.

14.5 Language. This agreement is concluded in the language as applied by these Terms and all communication undertaken during this contractual relationship shall be made in that language.

15. Content

15.1 Content. Content is defined as text, media (such as video, audio and images, including photos, symbols and logos) and its metadata. The ZeroDegrees Platform enables its Members to publish Content that may take various forms, including Profiles, Listings, Articles, Recipes, Groups, Posts, Mentions, Comments, Reviews and Messages. A Member that publishes Content on the ZeroDegrees Platform is considered its Author. By publishing Content on the ZeroDegrees Platform, in whatever form and through whatever means, you are agreeing to these Terms.

15.2 Publishing Content on the ZeroDegrees Platform. By publishing Content on the ZeroDegrees Platform, in whatever form and through whatever means, you grant ZeroDegrees a non-exclusive, worldwide, royalty-free, sub-licensable and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content for the purpose of providing and/or promoting the ZeroDegrees Platform, in any media or platform, known or unknown to date, and in particular on Internet and social networks. You are solely responsible for all Content that you publish and warrant that you either own it or are authorized to grant ZeroDegrees the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property rights or privacy rights of a third party. Content must comply with our Content Policy, Hate Speech Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent and illegal content. Where ZeroDegrees pays for the creation of Content or facilitates its creation, ZeroDegrees may own that Content, in which case supplemental terms or disclosures will state that.

15.3 Translating Content. You acknowledge that ZeroDegrees may make available services or automated tools to translate Content and you agree that the Content you publish on the ZeroDegrees Platform may be translated using such services or tools. ZeroDegrees does not guarantee the accuracy or quality of translations and Authors are responsible for confirming the accuracy of such translations.

15.4 Your Use of Content Published on the ZeroDegrees Platform. Content made available through the ZeroDegrees Platform may be protected by copyright, trademark, and/or other laws. You acknowledge that all intellectual property rights for that Content are the exclusive property of ZeroDegrees and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content published on the ZeroDegrees Platform except to the extent (i) you are the legal owner of that Content, (ii) you have permission from the Content owner, or (iii) the use is expressly permitted in these Terms or another agreement you have with us. Subject to your compliance with these Terms, ZeroDegrees grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to access the Content made available on or through the ZeroDegrees Platform solely for your personal and non-commercial use.

15.5 Monitoring Content. You acknowledge that ZeroDegrees has no general obligation to monitor the use of the ZeroDegrees Platform and verify Content published by our Members, but has the right to edit, remove or disable access to Content in order to: (i) operate, secure and improve the ZeroDegrees Platform, including for fraud prevention, risk assessment, investigation and customer support purposes; (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that do not meet quality and eligibility criteria. Where we remove or disable access to Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our customer service.

16. Code of Conduct

16.1 Compliance with our Terms and Policies. All Members of the ZeroDegrees Platform must read and follow these Terms and our other terms and policies and only use the ZeroDegrees Platform as authorized by these Terms or another agreement with us. You must follow our rules and you must not help or induce others to break or circumvent these rules.

16.2 Act with integrity and treat others with respect. When using our services or any part of the ZeroDegrees business, either on or off Platform, (i) you must be polite and respectful when communicating or interacting with others, (ii) you must not troll or repeatedly target other Members, including sealioning where you harass other Members with repeated questions or persistent requests for evidence while maintaining a pretence of civility and sincerity, (iii) you must not share content repeatedly or in a disruptive manner, (iv) you must not misrepresent yourself or your intentions, or impersonate another person, account, or entity, including a representative of ZeroDegrees, (v) you must not create or use fake accounts or takeover someone else’s account or participate in coordinated inauthentic behaviour, (vi) you must not artificially amplify the reach or perceived public support for Content published on the ZeroDegrees Platform, (vii) you must not violate or infringe anyone else’s rights or otherwise cause harm to anyone, (viii) you must not lie or submit false reports or claims, (ix) you must supply true and accurate information, and (x) you must not use any form of extortion, including direct or indirect threats, to obtain something from another Member.

16.3 Use of the ZeroDegrees Platform. When using the ZeroDegrees Platform, (i) you must not use bots, crawlers, scrapers or other automated means to access or collect data or other content, (ii) you must not hack, avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any security or technological measure used to protect the ZeroDegrees Platform or Content, (iii) you must not decipher, decompile, disassemble or reverse engineer any of the software used to provide the ZeroDegrees Platform and our services, (iv) you must not take any action that damages or adversely affects, or that could damage or adversely affect, the performance or proper functioning of the ZeroDegrees Platform and our services, (v) you must not use, copy, display, mirror or frame the ZeroDegrees Platform, or any Content, branding, page layout or design without our consent, and (vi) you must not engage in any practices that are intended to manipulate our search algorithm.

16.4 Report a Violation. If you believe that a Member, Listing or any other form of Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting ZeroDegrees. If you reported an issue to local authorities, ZeroDegrees may request a copy of that report. If you believe that a Member, Listing or other Content has violated these Terms, and our Additional Legal Terms and Policies, you should report your concerns to ZeroDegrees, by following the instructions provided in the policy that the violation respects to. Except as required by law, we are not obligated to take action in response to any report.

16.5 Service Providers. You may not encourage or require Customers to open an account or otherwise interact with a third-party website, application or service before, during or after a scheduled Service, unless authorized by ZeroDegrees, including:

• Off-Platform Reviews. You may not encourage or require Customers to leave a review outside of the ZeroDegrees platform.
• Off-Platform Communication. All communications with Customers must be through the ZeroDegrees Platform. You may not contact Customers off-platform, except for 2 hours prior to the scheduled Service start time, when the Customer’s preferred contact method will become visible in the booking details page (e.g. phone call, chat app) to enable management of last minute situations that might arise, such as running late or cancellations due to extenuating circumstances. In such instances, any communications must comply with other requirements set forth in these Terms.
• Off-Platform Payment. Service Providers cannot request off-platform payment for additional fees or charges for a Booking made through the ZeroDegrees Platform. Additionally Service Providers cannot request off-platform payment for Reservations made through the ZeroDegrees Platform, except for in-person at the time of delivery of the scheduled Service.
• Off-Platform Bookings. You may not (i) offer discounts, promotions or otherwise encourage potential Customers to book off of the ZeroDegrees Platform, (ii) cancel existing bookings and have Customers rebook off of the ZeroDegrees Platform, or (iii) ask or encourage Customers to make future bookings off of the ZeroDegrees Platform, in order to avoid paying our Booking Fees, taxes or for any other reason.

17. Suspension and Termination

17.1 Agreement Violations. As a Member, you are in violation of the agreement between you and ZeroDegrees when you (i) materially breach your obligations under these Terms, and our other Terms and Policies, (ii) violate applicable laws, regulations, or third-party rights, or (iii) do not log into your account in over two years. As a Service Provider, you are additionally in violation of the agreement between you and ZeroDegrees when you (i) have an average review rating lower than 3 stars, (ii) have a cancellation rate greater than 25%, or (iii) have a refund rate greater than 20% of all your booked services. If you violate this agreement, we may immediately and without notice suspend your ZeroDegrees account or terminate this agreement depending on the severity of the violation. We will send you an email to inform of our decision. In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by ZeroDegrees and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. If your ZeroDegrees account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the ZeroDegrees Platform through an account of another Member.

17.2 Suspension. ZeroDegrees may immediately and without notice temporarily block your access to your ZeroDegrees account if you have violated the agreement between you and ZeroDegrees, pursuant to Section 17.1. When determining the length of the suspension period, we consider a number of factors including the severity of the violation and your previous record of violations. Subsequent violations will lead to longer suspension periods and may eventually result in termination of the account. Upon suspension of this agreement, (i) your access to the ZeroDegrees Platform is blocked for the length of the suspension period, (ii) any special status associated with your account, including Zedos points and other points, may be revoked, (iii) your listings, articles and recipes are suspended and their URLs may be forfeited, (iv) your services will not be bookable by customers, and (v) other penalties specified in our other Terms and Policies may also apply.

17.3 Termination. You may terminate this agreement at any time by requesting the deletion of your account. ZeroDegrees may terminate this agreement for any reason by giving you 30 days’ notice via email to the email address associated with your ZeroDegrees account, pursuant to Section 13.4 of these Terms. ZeroDegrees may terminate this agreement immediately and without notice if you have violated the agreement between you and ZeroDegrees, pursuant to Section 17.1, or such action is necessary to (i) protect the personal safety or property of ZeroDegrees, its Members, or third parties (for example in the case of fraudulent behaviour of a Member), or (ii) comply with the order or request of a court, law enforcement, or other administrative agency or governmental body. Upon termination of this agreement, (i) you will no longer be able to access or use the ZeroDegrees Platform, (ii) your ZeroDegrees account will be deleted (and therefore it will not be possible to restore your ZeroDegrees account), and (iii) all actions specified in 17.4, 17.5, 17.6 and 17.7 of these Terms shall be taken.

17.4 Content. Upon termination of this agreement, all Content you may have published on the ZeroDegrees Platform, including your Listings, Articles, Recipes, Profile, Groups, Posts, Mentions, Messages and Comments will be deleted, with the exception of Reviews which will be anonymised. If you are a Service Provider, reviews you have received from your customers on the Services you provide will also be deleted.

17.5 Subscriptions. Upon termination of this agreement by ZeroDegrees, we will issue a prorated refund of the unused subscription amount based on the time remaining in your current subscription period. In the case of immediate termination of this agreement by ZeroDegrees or if you terminate this agreement, no refunds shall be issued for any subscriptions you may have to any of our services.

17.6 Bookings. Upon termination of this agreement, if you are a Service Provider, (i) your confirmed bookings and reservations will be automatically cancelled, (ii) your Customers will receive a full refund and (iii) a Cancellation Fee of 10% will apply to each of your cancelled bookings which will be deducted from any Payouts you are due. You will not be entitled to any compensation for bookings that were cancelled. If you are a Customer, any confirmed bookings and reservations you may have will be automatically cancelled and any refunds due will be subject to a cancellation fee of 10% of the Booking Total.

17.7 Other Activity. Upon termination of this agreement, all your other activity on the ZeroDegrees Platform will be deleted from our servers, including your Followers and Following record, Zedos Points and other points you have accrued, badges and ranks you have achieved, Wishlists you have created and Gift Cards you have not fully spent.

17.8 Appeal. If ZeroDegrees takes any of the measures described in this Section you may appeal such a decision by contacting us. If you are a Service Provider, you may access our internal complaint-handling system as described in Section 24, where you will be given the opportunity to clarify the facts and circumstances leading to such measure.

17.9 Survival. The rights and obligations of the parties under these Terms will survive the expiration or termination of this Agreement.

18. Our Role

We offer you the right to use a platform that enables Customers to search for Service Providers and schedule their Services. When Service Providers receive a booking or a reservation through the ZeroDegrees Platform, they are responsible for delivering the Service at the price and under the requirements specified in the Listing. ZeroDegrees is not and does not become a party in any contractual relationship between Service Providers and Customers, nor is ZeroDegrees a travel agency, insurer or an organiser or retailer of travel packages under Directive (EU) 2015/2302. ZeroDegrees is not acting as an agent in any capacity for any Service Provider, except where ZeroDegrees acts as a limited payment collection agent as specified in our Payments Terms. While we work hard to ensure our Customers have access to high quality Services using ZeroDegrees, we do not and cannot control the conduct or performance of Customers and Service Providers. We do not own, control, offer or manage any Listings and we do not guarantee (i) the existence, quality, safety, suitability, or legality of any Services or (ii) the truth or accuracy of any Listings, Reviews, or other Content published by Members. Members agree to cooperate with and assist ZeroDegrees in good faith, and to provide us with such information and take such actions as may be reasonably requested by us with respect to any investigation conducted by us regarding the use or abuse of the ZeroDegrees Platform.

19. Illegal and prohibited activities

19.1 Sexually suggestive or explicit activities. A Service should not be used for promoting, offering or requesting services intended for sexual arousal or the performance of sexual acts, such as erotic massages or prostitution.

19.2 Commercial pornography. A Service should not be used for the creation of commercial pornography, including photos and videos.

19.3 Animals. A Service should not use animals as the centre point (e.g. dog sledding, falconry, shark diving), except for horse riding.

19.4 Illicit Drugs. Illegal or restricted drugs such as opium, opiates, opioids, coca and cocaine, amphetamine-type stimulants, central nervous system depressants, and hallucinogens should not be present or used during a Service, unless prescribed by a physician for a recognised medical condition.

20. Disclaimers

20.1 Endorsements. We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Member (including Customers and Service Providers), Listings, Articles, Recipes or Groups.

20.2 Third-Party Services. The ZeroDegrees Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. ZeroDegrees is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services do not constitute an endorsement of such services.

20.3 Identity, Business Address and Qualifications Verification. We do not warrant that background checks or verification of identity, business address or qualifications such as degrees and professional credentials conducted on Service Providers, to the extent permitted by applicable law, will identify inaccuracies, misrepresentations or past misconduct or prevent future misconduct. Any references to a Service Provider being “Verified” (or similar language) indicate only that the Service Provider or ZeroDegrees has completed a relevant verification or identification process and nothing else.

20.4 Availability of the ZeroDegrees Platform. ZeroDegrees may, temporarily and under consideration of our Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the ZeroDegrees Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the ZeroDegrees Platform.

20.5 Disruption of Service. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and that can lead to interruptions in the availability of the ZeroDegrees Platform.

20.6 Force Majeure. ZeroDegrees shall not be liable for any delay or failure to fulfil any obligation under these Terms resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or diseases, strikes or shortages of transportation facilities, fuel, energy, labour or materials.

20.7 Statutory Rights and Warranties. The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights or warranties which cannot lawfully be excluded. However, the duration of any statutorily required warranties shall be limited to the maximum extent permitted by law.

21. Liability

ZeroDegrees is liable under statutory provisions for any damage you suffer as a result of gross negligence or wilful misconduct by us, including our directors and legal representatives. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, body, or health. For any negligent breaches of essential contractual obligations by us, our directors and legal representatives, our liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of ZeroDegrees in whose proper fulfilment you regularly trust and must trust for the proper execution of the contract. Any additional liability of ZeroDegrees is excluded to the maximum extent allowed by applicable law.

22. Indemnification

To the maximum extent permitted by applicable law, you agree to release, defend (at our option), indemnify, and hold ZeroDegrees harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms, our other Terms and Policies, (ii) your improper use of the ZeroDegrees Platform, (iii) your interaction with any Member, attendance to a Service provided by a Service Provider, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

23. Applicable law and Jurisdiction

These Terms are governed by and construed in accordance with Portuguese law. If you are acting as an individual consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Portuguese law. As an individual consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of our place of business in Portugal. If ZeroDegrees wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Portuguese courts.

24. Complaints Handling and Mediation

Our internal complaint-handling system allows Service Providers to lodge complaints in relation to issues falling under the remit of Article 11 (1) of the Platform to Business Regulation, including complaints relating to any loss, theft, misappropriation, unauthorised use or unauthorised or erroneous Payout transactions. To submit a complaint, please contact our customer service.

We shall process any complaints lodged swiftly and effectively, within a time frame which is proportionate to their importance and complexity, and we shall communicate the outcome of the internal complaint process, in plain and intelligible language, while addressing the matter in an individualised manner.

25. Dispute Resolution

As a consumer who resides in the EU you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that ZeroDegrees is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers. The European Commission’s online dispute resolution platform is not available for residents of Switzerland or the United Kingdom.

26. Miscellaneous

26.1 Other Terms and Policies Incorporated by Reference. Our Cancellation and Refund Policy, Content Policy, Nondiscrimination Policy, Extenuating Circumstances Policy and other terms and policies linked to in these Terms apply to your use of the ZeroDegrees Platform, are incorporated by reference, and form part of your agreement with ZeroDegrees.

26.2 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, and in-product disclosures, these Terms constitute the entire agreement between ZeroDegrees and you regarding your access to or use of the ZeroDegrees Platform, including the Payment Terms, and supersede any and all prior oral or written understandings or agreements between ZeroDegrees and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and ZeroDegrees. If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

26.3 Assignment. You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without ZeroDegrees prior written consent. ZeroDegrees may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, by giving you 30 days’ notice. Your right to terminate this agreement at any time remains unaffected.

26.4 No Waiver. ZeroDegrees failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted by law.

26.5 Google Terms. Some translations on the ZeroDegrees Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the ZeroDegrees Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

27. Changes to these Terms

ZeroDegrees may modify these Terms at any time. When we propose changes to these Terms, we will post the revised Terms on the ZeroDegrees Platform and update the “Last Updated” date at the top of these Terms. We will provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If the proposed changes to these Terms are material, you will be asked to explicitly accept the revised Terms. Such notice will also inform you about your right to reject the proposed changes, the timeframe to do so, and your right to terminate the Agreement at any time before the effective date of the proposed changes as provided in these Terms. In case of (i) non-material changes to these Terms which do not affect its essential provisions, in particular, provisions defining the nature and scope of the services provided by ZeroDegrees, or (ii) changes that are required by law, a legally binding court decision, or binding order of a competent authority, your continued use of the ZeroDegrees Platform after the effective date of the proposed changes will constitute acceptance of the revised Terms.